Terms & Conditions

1. Acceptance of Terms

By accessing and using the website of Cooksville Lumber Ltd. ("we," "us," or "our"), located at www.cooksvillelumber.ca, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use this website. These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

2. About Our Business

Cooksville Lumber Ltd. is a family-owned lumber yard and building supply store operating since 1965, located at 3389 Wolfedale Rd, Mississauga, ON L5C 1V8. We serve homeowners, contractors, and tradespeople across Mississauga, Oakville, Brampton, Etobicoke, and the Greater Toronto Area.

3. Use of Website

You agree to use this website only for lawful purposes. You shall not:

• Use the website in any way that violates applicable Canadian federal, provincial, or municipal law
• Attempt to gain unauthorized access to any part of the website or its systems
• Transmit any malicious code, spam, or unsolicited commercial communications
• Collect or harvest any personal information from the website without authorization
• Use automated systems (bots, scrapers) to access the website without our written consent

4. Products, Pricing & Availability

• All product information, descriptions, and images on this website are provided for general reference only and may not reflect exact specifications, current availability, or in-store pricing.
• Prices are subject to change without notice. Promotional pricing and flyer specials are valid only for the periods stated and while supplies last.
• We reserve the right to limit quantities, correct pricing errors, and cancel orders resulting from such errors.
• Trade and contractor pricing is available only to approved trade account holders and may vary based on volume, product, and account standing.

5. Inquiries & Form Submissions

Information submitted through our contact forms, trade account applications, and live chat is used solely to respond to your inquiry, process your application, and provide relevant follow-up — subject to our Privacy Policy and in compliance with CASL and PIPEDA. Submitting a form does not create a binding contract, obligation to purchase, or guarantee of product availability or pricing.

6. Trade Account Terms

Trade account applications submitted through this website are subject to approval by Cooksville Lumber Ltd. Upon approval, the following terms apply:

• Trade accounts are issued at our sole discretion and may be subject to credit checks
• Account holders are responsible for all purchases made by authorized personnel on their account
• Payment terms, credit limits, and pricing tiers will be communicated upon account approval
• We reserve the right to modify, suspend, or terminate trade accounts at any time with reasonable notice
• Outstanding balances are subject to interest charges as outlined in your account agreement

7. Electronic Communications & CASL Compliance

Electronic Communications

By using our website or services, you consent to receive communications from us electronically, including email, phone calls, and SMS messages, subject to your preferences and applicable law. Electronic communications satisfy any legal requirement that such communications be in writing.

SMS Text Messaging Terms

1. Program Description

Our SMS messaging program is used to communicate with users regarding:

• Account activity and updates
• Transactions and order/delivery notifications
• Customer service communications
• Promotional offers and marketing messages (where permitted)
• General alerts and service-related notifications

2. Eligibility

You must be 18 years of age or older to use this SMS service.

3. Consent & Opt-In

Users provide explicit consent to receive SMS messages by voluntarily submitting their phone number through an approved opt-in method (e.g., website forms, account registration, or in-store/phone consent).

Consent:

• Is not implied
• Is not pre-selected
• Is not a condition of purchase

4. Message Frequency & Fees

Message frequency varies based on your interaction with us. Message and data rates may apply. Check with your carrier for details.

5. Opt-Out & Support

To stop receiving messages, reply STOP to any text message. You will receive a confirmation message, and no further SMS messages will be sent unless you opt in again.

For assistance:

• Reply HELP, or
• Contact us at:

Email: sales@cooksvillelumber.ca

Phone: (905) 279-6101

6. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

7. Privacy

Information about how we collect, use, and protect personal data, including SMS data, is available in our Privacy Policy.

In accordance with Canada's Anti-Spam Legislation (CASL) and CRTC regulations:

• By submitting a contact form or trade account application, you may provide implied consent for us to send follow-up communications related to your inquiry for a period of up to two (2) years, as permitted under CASL Section 10(9).
• We will only send commercial electronic messages (CEMs) with valid express or implied consent.
• All CEMs will include clear sender identification, our physical address, and a functional unsubscribe mechanism.
• You may withdraw consent at any time by clicking the unsubscribe link in any message, emailing sales@cooksvillelumber.ca, or calling (905) 279-6101.
• Unsubscribe requests are processed within 10 business days as required by CASL.

8. Marketing & Advertising

Our website and marketing activities comply with the Competition Act (Canada) and CRTC advertising standards:

• All promotional claims, sale pricing, and product representations are made in good faith and based on current information
• Customer testimonials and reviews displayed on our website are sourced from verified public platforms (e.g., Google Reviews) and represent genuine customer experiences
• We do not engage in misleading advertising, bait-and-switch tactics, or deceptive marketing practices
• Promotional offers, flyers, and seasonal sales are subject to terms stated at the time of publication

9. Intellectual Property

All content on this website — including text, images, logos, graphics, and design — is the property of Cooksville Lumber Ltd. or its licensors and is protected by Canadian copyright law. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

10. Third-Party Links & Services

Our website may contain links to third-party websites, live chat services, and social media platforms. We are not responsible for the content, privacy practices, or terms of service of any third-party sites. Your use of such services is at your own risk and subject to their respective terms and policies.

11. Limitation of Liability

To the fullest extent permitted by the laws of Ontario and Canada, Cooksville Lumber Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website, reliance on information provided, or inability to access the website. Our total liability for any claim related to this website shall not exceed the amount you paid to us for products or services in the twelve (12) months preceding the claim.

12. Disclaimer of Warranties

This website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components. Product specifications, availability, and pricing should be confirmed directly with our team before making purchasing decisions.

13. Indemnification

You agree to indemnify and hold harmless Cooksville Lumber Ltd., its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of this website or violation of these Terms & Conditions.

14. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada. Any disputes arising from these terms or your use of this website shall be subject to the exclusive jurisdiction of the courts of Ontario, located in the Regional Municipality of Peel.

15. Severability

If any provision of these Terms & Conditions is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

16. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to this page with an updated "Last updated" date. Your continued use of the website after any changes constitutes acceptance of the revised terms.

17. Contact Us

If you have any questions about these Terms & Conditions, please contact us: